Request Account & Data Deletion

You can request that your KryptonArc account and the data associated with it be deleted at any time. This page explains how to make that request and what happens afterwards.

How to Request Deletion

1. Send an email to contactus@kryptonarc.com from the email address registered to your KryptonArc account, with the subject line "Account Deletion Request".
2. Include your full name, the email address of the account, and the organization/entity name (if applicable), so we can locate your account.
3. We may reply to verify that the request came from the account owner before proceeding.
4. Once verified, we will delete your account and associated data and confirm by email.

What Is Deleted

• Account registration information (name, email address, date of birth, gender, organization name)
• Login credentials, session tokens and multi-factor authentication records
• Lock access logs and other device-usage data linked to your account
• Your association with any smart locks registered to your account

What May Be Retained

We may retain certain information where required or permitted by applicable law, for example to meet legal, tax or accounting obligations, resolve disputes, or maintain security and fraud prevention records. Aggregated or anonymized data that can no longer identify you may also be retained. Deletion is completed within a reasonable timeframe.

Data on Your Device

Information stored locally by the app on your phone (such as cached lock information and your PIN) is removed by uninstalling the KryptonArc app.

Questions

For more about how we handle your data, see our Privacy Policy, or contact us at contactus@kryptonarc.com.